IT Operations Management Platform: Service Platform Wars Poll

IT Operations Management Platform: Service Platform Wars Poll

If you are like most IT professionals, you stay on top of emerging tech trends like software-defined networking (SDN), infrastructure-as-a-service (IaaS), big data, IT operations management platforms, DevOps, and therefore the Internet of Things (IoT). Have you ever had a chance to watch a pattern with today’s service desk and management providers outside of the standard IT sites, though?

HINT: We’re all discussing identical topics. Platform! Single-pane-of-glass! A vision for IT operations within the future!

Similar Tale Era of IT operations management platform

Let’s first think about these vendors within the broadest possible terms before moving on to the current future vision. You get pleasure from a business management platform for your service desk. you’ll be able to manage systems with the employment of an overseas monitoring and management (RMM) platform. Simple, yes?

But what if you may begin combining the two? Can a dispatcher reset passwords? Or simple software installations? You’d get something new—an IT operations management platform—if you may do this and supply your service desk staff the flexibility to handle more regular operational demands as critical merely dispatching technicians (a.k.a. ITOM).

Describe ITOM

Simply said, ITOM combines the management and repair desk solutions offered by your company to maximize investment returns. The concept isn’t fresh. As a matter of fact, RMM and PSA suppliers have been squabbling over who should be the “single-pane-of-glass” to market hyper agility and efficiency in their customers’ businesses for years. And what benefit did you receive from it? solutions for IT operations management platforms with service desk features and vice versa) that regularly come short within the pleasure department just because it is not their main priority.
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You may have witnessed vendors settle the conflict by making an investment in (or outright purchase of) their adversary (e.g. ConnectWise Manage & ConnectWise Automate or Autotask & CenterStage). providing it invested in ConnectWise Automate, originally LabTech, over 5 years ago, ConnectWise is certainly the market leader in this regard. within the most humane terms possible, what you’re actually witnessing is vendors picking an alliance for the following “Service Platform Wars.”

On the backs of enormous people

Tech behemoths like Microsoft, Apple, and Google are engaged in a very similar battle to entice the foremost creative programmers to supply new innovations (such as apps) that are exclusive to everyone. If you look closely enough, you’ll even fathom their fighting strategies & IT Operations Management Platform.

Microsoft intends to take advantage of the big number of devices they support Apple intends to stay taking advantage of the simplicity of distribution provided by the Apple Store
Google intends to compete directly with Microsoft and Apple and defeat them at their own game.
Currently, vendors—including some service desk and management vendors—are learning from these tech behemoths and getting down to transforming from “a company with a platform” to “a platform company.” ServiceNow (a personal favorite)

Take your time to make sure you understand where more of your vendors are going as they embark on this adventure. Take a moment to think once you hear the phrase “unified platform,” as this usually indicates that the seller will provide integrations that nobody else could match. While from their perspective this makes commercial sense, it effectively creates vendor lock-in because it means so as to induce the foremost out of 1 product, you actually must purchase the whole suite.

The Best Equipment for the Work

Choices are a few things we value at ConnectWise. We’ve got an “open-platform” strategy as a result, and we’re always trying to find new vendors to collaborate with. to place it differently, if you like ConnectWise Automate but don’t desire to use it to Manage, you won’t make us feel bad. The other service desk provider that we integrate with is an option for you, including Tiger Paw, Autotask, and ServiceNow. The same as this, you’ll select another IT operations management platform provider that integrates with us if you enjoy ConnectWise Manage but don’t desire to use Automate.

You can make certain that we eat our own pethood by supporting an open platform, especially when it involves platforms. We welcome rival vendors who build integrations into our products as competition. This idea ensures that you just always have the simplest experience whether or not the distinctions between your service desk and management tools get hazier.

About Enteros

Enteros offers a patented database performance management SaaS platform. It proactively identifies root causes of complex business-impacting database scalability and performance issues across a growing number of RDBMS, NoSQL, and machine learning database platforms.